Fulfillment Policy

Last Updated: Oct 21, 2024

At Holiday Home Concepts, we are committed to ensuring that our customers understand and are satisfied with how we manage and deliver our services. Below, you will find detailed information about our policies regarding refunds, delivery of services, cancellations, and returns.

1. Refund Policy

Holiday Home Concepts offers a 7-day free trial upon request by contacting info@holidayhomeconcepts.com allowing you to evaluate our service before making a commitment. Payment information is not required in order to receive a trial. Paid subscriptions are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused services. If you believe you have been charged in error, please contact our support team immediately at info@holidayhomeconcepts.com.

2. Delivery Policy

As a SaaS platform offering real-time access Holiday Home Concepts delivers its services electronically via our web platform. Upon successful registration and subscription, you will gain instant access to our services. Service uptime and access are subject to periodic maintenance and scheduled updates, of which customers will be notified in advance whenever possible.

3. Cancellation Policy

Subscriptions can be canceled at any time. To cancel your subscription, please visit your account settings on our website or contact our customer support team. Cancellations will take effect at the end of the current billing cycle, and you will continue to have access to your account until this time.

4. Return Policy

Due to the nature of our digital services, Holiday Home Concepts does not offer returns. Our services can be evaluated during a requested free trial period to ensure they meet your needs before committing to a subscription. Should you desire a free trial first you can request by emailing info@holidayhomeconcepts.com .

Customer Support

If you have any questions or concerns about our fulfillment policies, please reach out to our customer support team at info@holidayhomeconcepts.com . We are here to help ensure your satisfaction with our services.